This Shipping Policy explains how Pets Store processes and delivers orders within the United States.

Processing Time

Orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Once your order ships, estimated delivery is 7-15 business days, depending on your location. Processing time and shipping time are separate: your total time from order to delivery is processing time plus shipping time.

Shipping Cost

We currently offer free shipping on every order shipped within the United States, with no minimum purchase required.

Shipping Destinations

We currently ship to addresses within the United States only.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.

Delays

Occasionally, shipments may be delayed due to high demand, weather, customs, or carrier issues. We’ll do our best to keep you informed if your order is significantly delayed.

Lost or Damaged Packages

If your package arrives damaged or you believe it’s lost in transit, please contact us at [email protected] with your order number so we can help resolve the issue.

Questions

If you have any questions about your shipment, email us at [email protected].