Frequently Asked Questions.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days. Once shipped, estimated delivery is 7-15 business days depending on your location within the US.
How much does shipping cost?
We currently offer free shipping on every order within the US, with no minimum purchase required.
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its progress.
Orders & Payment
What payment methods do you accept?
We accept PayPal, which also lets you pay by credit or debit card without needing a PayPal account.
Can I change or cancel my order after placing it?
Contact us as soon as possible at [email protected]. Since orders are processed quickly, we can only guarantee changes or cancellations before the order has shipped.
Is my payment information secure?
Yes. All payments are processed through encrypted, secure checkout – we never store your full payment details on our servers.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging.
How do I start a return?
Email us at [email protected] with your order number and reason for return, and we’ll walk you through the next steps.
When will I get my refund?
Once your return is received and inspected, refunds are issued to your original payment method, typically within 5-7 business days.
Product Questions & Support
My item arrived damaged or incorrect. What do I do?
We’re sorry for the inconvenience. Email us at [email protected] with your order number and a photo of the item, and we’ll make it right with a replacement or refund.
How do I know what size to order?
Check the size details on each product page before ordering. If you’re unsure, email us at [email protected] and we’ll help you pick the right fit.
How can I contact customer support?
Email us anytime at [email protected]. We aim to respond within 1-2 business days.